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Flowchart

A flowchart is an important analytical tool. It represents a graphical representation of how various tasks or activities, works, showing the minimum sequence steps. High level, detailed and matrix are some of the common types of flowcharts. Flowcharts are used to clarify how process work and how they can be improved. In addition, it helps in locating key elements of a process while indicating clear lines between where a process starts and ends.  Flowcharts stimulate and established an understanding about the process. It helps uncover and eliminate redundant activities (Huser et al, 2011).  Comprehensively, flowcharts identify areas of possible improvement, resource allocation and generate hypotheses about the processes. Therefore, flowcharts can be used in the healthcare sector to examine registration process, information, materials and others (Huser et al, 2011). It is recommended that flowcharts are developed through group discussion, due to the facts communication helps in improving the system.   This paper will create a flowchart of the registration patient process in a healthcare organization, design a flowchart to represent the current flow and create metrics that will be used to determine the effectiveness of the current workflow and identify areas of waste.

Steps in Creating a Flow Chart

They were a number of steps taken when creating the flowchart.  Listing the number of steps in the process and using the simplest language to describe each step was important. The use of few flowchart symbols at the beginning to make simple and easy to understand. Identify each step in the list and associated flowchart symbols (McGonigle & Mastrian, 2012). This will ensure that each step is represented. Repeat this for each step. Afterwards review the steps and rearrange the steps in an order that is appropriate. Then finalize the arrangement. Lastly, connect the input and output using the flow lines from start to end (McGonigle & Mastrian, 2012).

Patient Registration Process

Upon arrival to the hospital, the patient or patient representative will go through the registration process (U.S. Department of Health & Human Services, n.d.b). The registration process is the first phase in getting an accurate hospital records. Therefore, getting the correct information is the main goal for this activity. 

Registration Desk

At the registration desk, the registration clerk is mandated to ask specific questions to complete the registration process. He also ensures that the billing statement is accurate and meets the standards. Patients will be requested to provide identification and proof of insurance (if available) during the visits.

The patient or patient representative will make a queue and wait to his or her turn.  The queuing processes will use queue management system that will be used to control queue (U.S. Department of Health & Human Services, n.d.b). A patient or patient representative will use a ticket ranking with identification and enable one wait for his turn to register.

After the queuing process, the registration clerk will confirm if the patient is registered in the hospital database.  If the patient is registered and has records, the registration clerk will check if the clinical officer is available.

Whereas, if that is not the case the registration clerk will ask questions and later to input into the hospital management system to obtain a new record of the patient. Full name, date of birth, age, address, next of kin and contact are some of the information required by the registration clerk.  After the process is complete the registration clerk will check if the clinical officer is available.

If the clinical officer is available the patient will see the clinical officer. If that is not the case, the patient will have to wait until he or she is available.  The queuing process will use a queue management system to control the queue.

Clinical Officer

The clinical officer will perform a number of activities to the patient. Provide clinical care to the patient that will include management of inflections and complications. Offer consultation services and prescribe the correct treatment to the patient’s. The clinical officer will also maintain accurate medical records and other data collected from the patient through the hospital management system.

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